This website uses cookies to continuously improve the services and to enable certain features. You agree to their use by remaining on this site. Ok
0

Find Cartridges
Envelope Finder

Frequently asked questions

Delivery Information

Our courier partners or suppliers directly will deliver your order to the address advised on your order. As part of this process we may need to contact you by email or phone to advise further delivery information. With this in mind we would be very grateful if you could ensure the email address or telephone number provided is one which is regularly used. If after the point of order you would like to add additional contact details to allow for a smooth delivery please contact us using the details provided on our contact us page.

Deliveries to Northern Ireland, Channel Isles, destinations outside of the UK, Scottish Highlands and Islands are subject to an additional delivery charge which is worked out against the weight of your order, please call the sales office on 0845 226 3313 if you require further information or a quote.

Delivery Times:

The Majority of office products featured on Office Needs Direct are delivered on a next business day timescale. Orders placed before 5pm will be delivered next working day stock permitting. Our delivery partners deliver Monday – Friday between 8.30 am and 5.30 pm. Orders placed on a weekend will be processed the next working day and delivered the day after. (I am afraid we are unable to provide specific times of the day a delivery may occur on standard deliveries).

Furniture lines are picked and processed from an alternative depot and if combined with other stationery lines will arrive on a seperate courier delivery. The leadtime on stocked furniture lines is typically 2-3 working days, please contact us here if you would like a member of the team to check furniture stock before placing your order.
 

Ordering & Payment

When you place an order on our site you will be taken to the secure sagepay site for payment. From here you will be able to choose from all the major card providers and also the option of using your paypal account.

Payment is processed at the point of order to allow us to process your order without delay, should the product not be available in the timescales pre advised by the product details or our standard delivery timescales, then a member of our customer services team will be in touch using the contact details provided when creating your account.

An email will be sent confirming your registration details, and also at the point of order to acknowledge your items ordered - this email will contain your order number which should be used on all communication with us so we can quickly bring up your details.

Should you wish to query an order, or payment details, please contact us using the details provided on our contact us page.

 

Our Commitment To Safe Shopping

Online security is paramount to the way we trade online. For that reason we use the brand leading sagepay payment processing system which will process customers confidential payment details on their secure site.

We use the latest levels of cardholder protection in the guise of "verified by Visa" and "Mastercard securecode". These additional layers of security are referred to as 3D secure.

It is in the interests of our customers and us as a merchant to have a zero tolerance policy on any breaches and notify card holding institutions as and when any cases occur for follow up investigations and if necessary convictions.
 

 

Returns and Replacements

Office Needs Direct offers a simple no quibble returns policy:

Damaged items: Please notify within 48 hours of receipt. Simply call the sales office on 0845 226 3313 and we will arrange collection and redelivery.

Short Deliveries: Please notify us within 48 hours of order delivery by calling the sales office on 0845 226 3313 and we will resolve.

Warranty issues: Simply call us on 0845 226 3313 and we will advise the correct procedure for the manufacturers item in question.

Items simply no longer required can be returned within 14 days of delivery and may be subject to handling charge in order for us to make collection from customers address and restock with manufacturer. Items would need to be returned in 100% resaleable condition in original undamaged packaging. (Please note that items specially ordered and which are indicated as non-returnable in the product details cannot be returned for credit)

Credits are processed back to the customer once goods have been booked back into stock.

 

Privacy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and on every other page via the "privacy" footer link.

The Information We Collect:

This notice applies to all information collected or submitted on the displayboardsdirect.co.uk website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • (etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone Number
  • (etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties other than to resolve the enquiry or make delivery using pre advice notifications as and when available.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

We may use this information to follow up on orders/enquiries for the same or related products, but this is never shared with third parties for there own marketing use.

Finally, we never share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by emailing the address advised on our contact us page. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please use the details provided on our contact us page to get in touch.

 

Cookies & The New Cookie Policy

Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies are then sent back to our site. Cookies are useful because they allow our website to recognise your device. Our site doesn't use cookies to collect any personal details of the users. You can find more information about cookies at www.allaboutcookies.org.

Our site may well use performance cookies (Google Analytics) to determine how the site is being used in order to improve your user experience. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that our website can place these types of cookies on your device.

You can remove cookies from your device by changing the settings on your browser. The ‘Help’ menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.